Terms & Conditions

1. Welcome to Swadu Tau

These Terms and Conditions govern your use of the Swadu Tau website and the purchase of products available through our platform. By accessing our website or placing an order, you agree to comply with these terms.

2. About Swadu Tau

Swadu Tau is dedicated to providing premium-quality food products including Atta, Rice, Pulses, Oils, Desi Ghee, Pickles, Spices, and other grocery essentials sourced from trusted farms and suppliers.

3. Eligibility

• You must be at least 18 years of age.
• You agree to provide accurate and complete information.
• You are legally capable of entering into binding agreements.

4. Product Information

We strive to ensure that all product descriptions, images, pricing, and specifications are accurate. However, product packaging, colors, and appearances may vary slightly due to manufacturing updates or natural product characteristics.

5. Pricing & Payments

• All prices are displayed in Indian Rupees (INR).
• Prices may change without prior notice.
• Applicable taxes and shipping charges may be added during checkout.
• Orders will be processed after successful payment confirmation.

6. Order Acceptance & Cancellation

Swadu Tau reserves the right to accept, reject, or cancel any order due to stock unavailability, pricing errors, suspicious activity, or operational limitations. Any eligible refunds will be processed according to our refund policy.

7. Shipping & Delivery

Delivery timelines are estimates and may vary depending on location, weather conditions, logistics issues, or unforeseen circumstances. Customers are responsible for providing accurate shipping information.

8. Returns & Refunds

• Food products are generally non-returnable once opened.
• Damaged or incorrect products must be reported within 48 hours.
• Supporting images may be required for claim verification.
• Approved refunds will be processed using the original payment method.

9. Intellectual Property

All website content, including logos, text, graphics, product images, branding materials, and designs, are the property of Swadu Tau and may not be copied, reproduced, or distributed without written permission.

10. User Conduct

• Do not misuse the website for unlawful purposes.
• Do not attempt unauthorized access to our systems.
• Do not upload harmful software or malicious content.
• Do not impersonate another person or organization.

11. Limitation of Liability

Swadu Tau shall not be liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our liability shall not exceed the amount paid for the specific order in question.

12. Privacy

Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.

13. Changes to Terms

Swadu Tau reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on this page, and continued use of the website signifies acceptance of any changes.

14. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Sahibzada Ajit Singh Nagar (Mohali), Punjab.